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Review Vacancy

Date Posted 11/13/19

Applications Due12/06/19

Vacancy ID76019

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Troy

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.61 to $17.61 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address 49 4th Street

City Troy

StateNY

Zip Code12180

Minimum Qualifications Minimum Qualifications:

Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *

Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *

*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Non-Qualifying Experience includes receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Duties Description Standard Duties:

As a Senior Employment Security Clerk, you would perform a variety of functions in the Adjudication Services Office, including processing incoming hearing requests, entering data in and retrieving information from various databases and systems, assembling and preparing hearing files, and communication with Unemployment Insurance benefit claimants and employers. Other clerical duties include filing, copying, scanning documents, using the postal meter machine, sorting and delivering files and correspondence.

Additional Comments Note: Work hours to be discussed at the time of interview.

Some positions may require additional credentials or a background check to verify your identity.

Name Tina Brownell

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Department of Labor

State Office Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID # 76019 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.

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